Trilight Bracelet

Returns for Store Credit: We gladly accept returns for store credit. Should you wish to return a product, please ensure that it is in its original condition and packaging. Store credit will be issued for the returned item, and this credit can be used towards future purchases.

Refunds for Damaged Goods: Refunds are applicable only for damaged goods upon delivery. If you receive a damaged product, please contact us immediately with supporting evidence such as photographs. We will initiate a refund for the damaged item once the return is approved.

Conditions for Refunds:

• Refunded goods must be returned in the same condition as received.
• Returns must be initiated within one week (7 days) from the date of delivery.

Return Procedure:

• Contact our customer service team within 7 days of receiving the product, providing details of the issue and supporting evidence for damaged goods.
• If a return for store credit is desired, follow the provided instructions for return shipping.
• For damaged goods, upon approval, we will provide return shipping details.
• Ensure the item is securely packaged and returned within the stipulated time frame.
• Once the returned item is received and inspected, store credit or refund for damaged goods will be processed accordingly.

We appreciate your understanding and cooperation in adhering to our return and refund policy. If you have any further inquiries, please do not hesitate to contact our customer service team.

Worldwide Shipping: We are delighted to offer worldwide shipping to our valued clients. Please note that the shipping cost will be borne by the client and will be calculated based on the shipping destination and chosen shipping method during the checkout process.

Free Shipping within South Africa: For our clients located in the Johannesburg and Durban regions of South Africa, we are pleased to offer complimentary shipping. This free shipping service is our way of expressing gratitude for your support and loyalty.

Shipping Process:

• Orders will be processed within [specified timeframe].
• Shipping costs for international orders will be automatically calculated at checkout.
• Free shipping for eligible orders within South Africa will be applied during the checkout process.
• Please ensure accurate shipping information is provided to avoid any delays.

Tracking and Delivery:

• A tracking number will be provided for all shipped orders.
• Estimated delivery times will be provided during the checkout process.
• While we strive to meet delivery estimates, external factors may cause slight variations.

Customs and Duties:

• International customers are responsible for any customs duties or taxes imposed by their respective countries.

Questions and Assistance: If you have any questions or require assistance with your order, please contact our customer service team. We are committed to ensuring a seamless and satisfying shopping experience for our valued clientele.

Thank you for choosing Rana & Rana Jewellery for your jewelry needs.